Medical Device Recall Information > US Patient Portal
US Patient Portal
Replacement device order information
Non-US Patients: Please contact your homecare provider for updates.
As of July 1, 2025, the US Patient Portal has reduced operations
to a limited set of actions.
If you’re a patient in the United States and you’ve registered your device for remediation before registration closure on December 31, 2024,
the US Patient Portal will allow you to complete the following actions:
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Check the status of your replacement device order if your order has already been processed.
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Modify your shipping address
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Print a shipping return label
Please note that any changes will take effect within 48-72 hours.
If you would like to cancel your order and opt- out of the remediation process or if you need to change or update contact information (such
as your address, phone number or email) or if you’re experiencing any technical difficulties accessing the US Patient Portal, please call us at
877-907-7508.
Registered Patient Log- In
Please enter the confirmation number you received during registration or your registered device serial number. Once we find your
record, you will be asked to verify your identity by entering your last name, zip code, and the last 4 digits of the phone number you used
to register your affected device.
To enter the registered device serial number:
To enter the confirmation code:
Please be sure to enter the serial number from your CPAP, BiLevel PAP or ventilator device directly and not the number from an attached humidifier or water tank. You can find help on how to locate your serial number here or call 877-907-7508
Please enter the confirmation code from the email you received following your device registration.
Resolution of US economic loss litigation reached
Philips has reached an agreement, subject to final Court approval, to resolve all economic loss claims brought by private plaintiffs in the United States related to the Philips Respironics voluntary recall of certain sleep and respiratory care devices.
All related inquiries should be directed to the third-party Settlement Administrator, Angeion Group. For more information, please visit http://www.RespironicsCPAP-ELSettlement.com or call 855-912-3432.
Resolution of Philips Respironics litigation
Philips has reached an agreement to resolve the personal injury litigation and medical monitoring class action to end the uncertainty associated with litigation in the US.
For more information on the personal injury settlement, please visit RespironicsPISettlement.com, call 888-735-6048, or email SettlementAdministrator@RespironicsPISettlement.com.
For more information on the medical monitoring settlement, please visit RespironicsMedicalAdvancementProgram.com.